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Reflecting on Success: Black Business Diary’s End-of-Year Recap

Reflecting on Success: Black Business Diary's End-of-Year Recap

As the year draws to a close, we at Black Business Diary find ourselves reflecting on the incredible journey we’ve embarked upon throughout these past twelve months. It has been a year of growth, resilience, and countless success stories within the vibrant tapestry of the black business community. Join us in this end-of-year recap as we celebrate the achievements, milestones, and the unwavering spirit of black entrepreneurship.

Celebrating Milestones:

1. Spotlight on Black Entrepreneurs:

Throughout the year, we’ve had the privilege of showcasing the stories of remarkable black entrepreneurs who have carved their paths to success. From startups making waves in tech to small businesses leaving an indelible mark in local communities, these stories have inspired and uplifted us all.

2. Community Empowerment Initiatives:

Black Business Diary took pride in actively participating in and promoting community empowerment initiatives. From sponsoring local events to collaborating with organizations supporting black youth entrepreneurship, we’ve been committed to making a positive impact beyond the business realm.

3. Entrepreneurial Resources:

Our commitment to supporting black businesses extended to providing valuable resources. From insightful articles and guides to webinars and workshops, we aimed to equip entrepreneurs with the knowledge and tools needed to navigate the business landscape successfully.

Lessons Learned:

1. Resilience in the Face of Challenges:

The challenges of the year only served to strengthen the resilience of the black business community. From supply chain disruptions to economic uncertainties, black entrepreneurs showcased their ability to adapt, innovate, and overcome obstacles.

2. Collaboration and Collective Success:

We witnessed the power of collaboration as black businesses came together to support one another. Collaborative ventures, partnerships, and mentorship initiatives showcased the community’s commitment to lifting each other up for collective success.

3. Innovation Driving Change:

Innovation has been at the forefront of black entrepreneurship. From embracing technology to creative marketing strategies, businesses demonstrated a willingness to evolve and stay ahead in an ever-changing market.

Gratitude and Looking Ahead:

As we express our gratitude for the successes and growth we’ve witnessed this year, we also look forward to the opportunities that the upcoming year holds. Black Business Diary remains steadfast in its mission to amplify the voices of black entrepreneurs, foster connections, and contribute to the flourishing landscape of black-owned businesses.

Acknowledgments:

We extend our heartfelt thanks to every entrepreneur, reader, supporter, and collaborator who has been part of the Black Business Diary community. Your contributions, engagement, and passion for black business have been the driving force behind our shared success.

The Future:

As we bid farewell to this transformative year, we eagerly anticipate the unfolding chapters of the next. Black Business Diary is poised to continue being a platform that celebrates, supports, and champions the diverse talents within the black business community.

In unity, resilience, and celebration, we look forward to the opportunities, growth, and success that the coming year will undoubtedly bring.

Wishing you all a joyous holiday season and a prosperous New Year!

With gratitude,
The Black Business Diary Team

Transform Your Image And Accelerate Your Success

Being a lifelong student, I am regularly attending seminars etc. to become the best I can be in all areas of my life.

In the past year I have undertaken an Image and Brand Management Program with Image Group International and the knowledge I have gained and applied has affected so many areas of my life and my business.

Being a ‘holistic’ program it has encompassed topics like branding, colour psychology, personal image, inner image, communication and so much more.

In this article I’m going to focus on personal image and how it affects your results.

Do You Dress For Success?

Being an avid networker, I get to meet many people and am constantly astounded by the way the majority present themselves.

I met a ”coach’ who raved about how successful they are and what they do for their clients. This person was at least 10kgs overweight, her chest was exposed and her clothes were very inappropriate for a business environment. If you were looking for a coach, would you consider investing in her services? She obviously had her own issues to deal with. What she said didn’t match how she looked.

The accountant who called himself a ‘wealth strategist’ had a beard, looked very unhealthy and was wearing a tweed jacket. What impression did he make? None. He appeared scruffy and obviously didn’t take care of himself. How could he take care of other people’s affairs?

In contrast to these people, the mortgage broker who was dressed extremely well in a tailored suit ,who obviously took pride in her appearance and looked confident and competent. If you were interested in borrowing money would you consider utilizing her services? Of course you would. She gave the impression that she knows what she’s doing. By the way, whether she is competent or not you’ll only find that out if you do business with her. However if she cares about herself, chances are she cares about her clients and provides a good service.

Perception is Reality.

Would you prefer to do business with someone who looks confident and credible? Whether we like it or not people will pass judgment on you within a few seconds of meeting you. They will make assumptions about you personally and your organization.

Would I Do Business With You?

Think about it, what opinion would you form about a person who looked old fashioned, dressed in ill – fitting clothes and wore heaps of make-up? You’d probably think their ideas were old fashioned to match their image. And that also gives an impression of the organization they represent.

What about the 50 year old lady I met who runs conferences and turned up in high-heeled shoes, short skirt, long hair and big dangly earrings?

Did she look like a competent and professional person?

What first impression would she create?

How about the manager who wears a cardigan, light grey suit and brown shoes. He also has a moustache. Would you feel confident using his services? Does he appear to be ‘with it’? Would you think his organization is up with the times?

And the personal assistant with the low cut top and tight fitting pants? Is she being perceived as a competent person and someone you’d take seriously? She may suit the image of a trendy organization and yet what opinions would you form if she worked with you?

We’ve all seen or know of people like this. Perhaps it’s you and you don’t even know it!

Image in the Workplace

It’s a serious business. Image Coaches are being hired by organizations to teach their people how to present themselves in the best possible way. How are you and your people perceived by your clients, prospects and suppliers?

Your personal image can be either positive or negative. It can accelerate your success or hinder it.

How to Transform Your Image

If you seriously want to enhance the results in your life, consider seeing an image coach. In fact as part of the services we offer, we’ve included image coaching as it has been so beneficial to many of our clients.

Some of the results achieved have been astounding. An accountant who was considered a ‘pushover’ by her staff and business partner had a total transformation. Because of her quiet nature she wasn’t taken seriously. She also dressed in a way that reinforced her lack of confidence.

Since having coaching around her image looking how to dress in a more flattering way with credibility and power, she is far more confident and has become very assertive. It’s also made her look 10 years younger!

The image coach you’ll work with will show you how to present yourself in the best possible way. When you look good, you feel good. When you feel good you attract people to you like a magnet!

So if you want to attract the right type of people to you in business and in your personal life, then this is definitely one area you should invest in.

Looking successful is just as important as being successful. Whether we like it or not, people judge us in a number of ways. To be credible we have to look like we know what we’re talking about as well as having the skills and abilities to deliver.

Don’t forget; you are your most important asset and you are worth investing in.

To Make More Sales, Get Out There and Network!

Do you have a routine of networking? If you are not reaching out on a regular basis, how will people know about you? You have to show up to networking groups consistently and persistently to build relationships.

Remember, EVERYONE you speak with is a potential client, referrer, center of influence, or joint project partner. Once you start viewing each person you meet as one of these things, it becomes easier and easier to engage in small talk at events.

When people ask you what you do, give them a compelling answer. Don’t be shy – speak form your heart about what you do. It’s what you believe in, so speak with passion. Get out there and TOOT your horn! Why keep yourself a secret?

Join associations and groups where you can rub elbows with your prospects in large numbers. To ensure you are attending regularly, plug meeting times into your calendar for the entire year. Keep in mind, you are building relationships with clients for the long haul. People are mulling your services over – just keep reminding them how remarkable you are – eventually they will do business with you or refer an associate.

One thing that is important for you to realize is that people aren’t waking up in the middle of the night thinking I need a {fill in your profession here}. Instead, they are thinking about their problem: I don’t have enough money, I’m in pain, I need to lose weight, I need to get out of debt, I need to save for my kids’ education, and so on.

Your products or services provide them with a solution. But, services are generally an investment that people want to consider for a while. And so, part of your role as a remarkable marketer is to make sure you stay in front of them to remind them of the value you offer.

Here are a few ideas beyond networking events to help you stay in front of your customers and prospects:

-Give speeches about your area of expertise at the events your clients and prospects attend.

-Give free educational seminars.

-Write articles that give tips and advice to help your clients. Post these on your website in a resource area, send them in a print newsletter, or slip them in a handwritten note to your client.

-Provide free seminars online and send out an e-mail invitation.

-Provide a free newsletter with helpful advice.

-Create a blog that provides valuable information.

-Attend networking events consistently.

-Ask clients, prospects, and referrers for “coffee dates.”

Remarkable networking is not about quantity; it’s about quality. It’s enjoyable, and it enriches the lives of both parties. If you want others to open the door for you, open it for them first. Building relationships takes time and patience, but it will serve you for life. People trust people who are their friends.

Often when we have a goal of making a sale, we try just once or twice and then give up. We say, “Well, I guess it’s just not going to happen.” To be truly successful, keep at it! This is true with networking and reaching out to prospects. Successful business owners are not at the top of their game because they are “naturals.” It’s because they don’t give up. When at first they don’t succeed, they try again and again and again until at last…they realize their goal.

Ultimately, people buy from people they trust and feel like they know. Eventually, you will get work from your networking efforts because you just happen to be in the picture at an opportune time. Or, it may be they have an associate who is looking for a service or product you have to offer, and who better to recommend than you?!

Keep in mind, you aren’t going to stay in business if you keep yourself a secret – so get out there and make sure people know about what you offer when they are ready to buy!

Attributes of a Successful Selling Strategy

The first attribute of a successful selling strategy is a website that provides information about the products and the service they are providing. The advantage of that is we can sell those products and services online. Selling is a talent to be cultivated. It requires a lot of understanding to find what the customer is looking for and then fulfilling his needs.

It is very important to get the complete attention of reader. The content of the message should be make reader think. This can be achieved by using power words, along with color and visuals. Once the attention is grabbed, it should be retained till the end of the message. The customer should be prompted to take some action and their involvement should be sought. They can be made to sign up for newsletters or can be made to take the survey by visiting the company’s website.

The consumer should be convinced to buy the product. All the features of the company should be specified, with the more relevant ones on the top. They should be explained logically through these points how the products will fulfill their needs or solve their problems. It does only by convincing the customer about this will motivate them to buy the product. They should be made to understand what wonders the product can do to him. Strong emotional words should be included in the sentence. The customer should either fear the loss of the product if he doesn’t buy it in time or he should be given the greed of the advantages the product can provide. These reasons will create an emotional impulse and will make them think that they have no other option to buy it. They will have a logical reason to make the purchase. The emotions of the buyer should be manipulated with words.

Something like ‘limited edition’ or ‘limited period offer’ will create a sense of urgency. The customer thinks that he should get this product somehow. It’s nice to have sales often, especially to clear out old inventory in the name of some offer. The products which have an obvious damage should be sold out at a special price. But the damage should be mentioned to the customer. If it’s not mentioned, the first time the customer will be tricked into buying something, but he will loose trust and won’t come back again.

Always hold seasonal sales and offers. Since all the competitors will be giving out different offers to attract customers, it’s a good point to have one, too. But it should be remembered to not to imitate anyone. Only a unique offer will make the customers not go to the competitors’. Once in a while offer free shipping offer also works. A condition like if a customer spends particular amount of money, all items will be shipped for free. This is another attractive deal which will surely tempt the customer. Thanks to search engines and online stores anything can be purchased from the comfort of the home. Give away free sample to the customers or keep a pre-sale price for introductory products. The customers won’t think twice to spend a little money to try something new.

The ending of the sales message is where most people mess it up. The whole efforts will be wasted if the customer gets a second thought. He should be convinced, by nice words, to buy the product till the very end. The content should be arranged with care. The key is to tell the customer what to do exactly after he finishes reading the matter, like ‘Grab the golden opportunity now’ or ‘pick up the phone and dial the number right now’, etc. Do not include links or short advertisement of other products or services. This will shift the focus of the reader and he might have a second thought. A list of the existing customers should be maintained and from time to time special offers should be mailed to them. So basically the whole idea is to influence the mind of the customer until he buys a product.

How to write a winning sales letter?

Writing a sales letter is tough and writing a winning sales letter is even tougher. Many sales managers break their heads thinking why they can’t get it right. Well, to answer this question they should put them in people’s shoes and ask what “benefit “would I get by reading this sales letter? Remember that word “benefit” which is the crux of this discussion. Many sales people take bits and pieces of information from here and there and create mess out of a sales letter. They literally throw everything on people and then get what they deserve, instant rejection.

One should always remember that a sales letter works only when you have a product to sell and an offer to make. A sales letter should not be an introduction of your product or company. Remember every word is important in the sales letter and do not waste a single one which would distract your potential customer’s attention. They are not interested in the features of you product but an offer or a benefit to them. Think from the customer’s point of view and ask yourselves why should I read the letter? Is there any benefit or offer to me which cannot be refused? Can you convince me that it is really a good offer?

After keeping in mind these things, sales managers should apply thought in presenting their letter. The header or the headline is very crucial to any sales letter. It should target directly to the customers of your product. One also needs to be little tactful in use of words. But if you are not good at the trade do not attempt to do it and rather be simple in writing it. The headline should not be more a line, so try to be as specific as possible but with maximum affect. Nobody has time to read each and every letter in this fast paced era of instant satisfaction. If you are not able to convey your message to the audience in stipulated time, then you have lost those customers. The headline should start with a benefit being offered to the customer. This ensures that the customer goes to the body of the letter at least.

Now, having made a good effort with the heading, it’s the time to work on the body of the letter. How to maintain the level of enthusiasm that you created in the customer’s mind with the heading? Once again it is important to remember to not to focus on features of the product you are trying to sell but on the benefits and offers you are making to them. Things like how much money it is going to save them and how it would affect their lives should be mentioned in the body of the letter. Make them realize a need for it and compare it competitor’s product. Remember, a person reading your sales letter will constantly get questions in mind as to how this will benefit me, after each and every sentence. So be ready to clear those doubts and answer the questions. Being little informal in the approach wouldn’t do a harm and try to grab the attention by relating things to real life things. You can add a little bit of humour but unless you are sure that it won’t be in the bad taste of the reader. Bring in few previous clients to give testimony of your products. But keep the testimonials believable and something that people can relate to.

Once you’ve made clear about the product, do not forget to prompt your audience to take action. If it is an email, prompt your reader to click on a link to act now or provide a contact number if it is a direct mail. Also remind them again that if you don’t act now you will forfeit the offer as the offer is for limited time only.

Once you are done with the letter, one of the important parts of the sales letter is P.S. Many people simply read the beginning and end of the letter. So, try to convey something that will prompt them to go back to the letter and read it. It will be a perfect end to the sales letter.

Marketing and Selling Online

Marketing on the Internet involves online advertising to reach out to potential customers. It requires creativity like designing, development and technical aspects like marketing and advertising. Affiliate marketing, email marketing, search engine marketing and interactive advertising are all different facets of Internet marketing. It also includes sales, public relations, information management and customer service. Ever since the advent of Internet, it is widely used for all kind of purposes. Among the advantages of Internet, some helps in doing business, shopping, etc, from the comfort of the house. According to a research, a quarter of the Internet users shop online. It has also helped grow electronic commerce and Internet marketing is a part of electronic commerce.

Direct marketing techniques like radio and television commercials, mails, and newsletters are the inspirations for Internet marketing, which involves direct response marketing strategies and is rapidly growing. Business-to-business, also known as B2B, and business-to-consumer, also known as B2C, are the two business models to which Internet marketing can be linked. B2C companies were the first to start when Internet marketing originated. They are companies that sell directly to the customers. B2B companies are meant to do business with each other.

Websites built for Internet marketing are slightly different than others. There are peer-to-peer modeled websites which are used to exchange products and services between each other. Other is name-your-price, where the customers have to specify their price range that they can spend and select products that fall in that price range. Priceline.com is an example of such a website. Amazon.com is a website which is based on find-the-best-price model, where customers can find the lowest prices. Last are online auctions sites, where items are bid. Ebay.com is an example.

The companies who use Internet marketing are at an advantage. They don’t need to put in huge amounts of energy and time in Internet Marketing like other traditional methods. With the help of only few resources national and international markets can be reached. Because of very low investment, even small businesses are turning to online marketing. Websites and blogs have been developed for this purpose. Internet marketing is advantageous in the sense that the data is easily available on the Internet. Newsletters can be directly sent to customers and if it doesn’t contain the information they are looking for, they can search for information about the product online, make a decision and purchase it online itself.

One of the factors that hinder the growth of online marketing is delayed loading of the page. The web pages that take a lot of time to download test the patience of the consumer. To add to that, if the businesses design complex web pages with lots of graphics and animations, it will slow down the speed even more. Another minus point of online marketing is that the customers cannot feel, taste, smell or try products in order to make a good decision. To over come this, some of the online stores have created liberal return policies with the help of which the customer satisfaction is guaranteed.

Another biggest threat of online shopping is identity theft. Paying online using credit cards, e-checks are susceptible to hackers and information can be stolen and used. Many hackers and websites have been caught who were involved in buying and selling of personal information. Most of the websites have taken measures and incorporated good security on their websites. One of the best methods is encryption. When the data is being transferred between two computers; there is a possibility of a hacker intercepting it. So the data is changed by applying some encryption algorithm and is sent through the network and upon receiving, the decryption algorithm is applied to bring back the data to its original form.

Online selling is influencing all kinds of businesses like banking, advertising, music, etc. Instead of going to a store for buying cassettes and CDs, music can be bought online. Bank transactions like depositing, withdrawing, transferring funds, and paying bills are all performed online. Billions of dollars are invested every year in online advertising alone.

Mobile Marketing

Mobile marketing can be classified into two types based on the technology involved. The more traditional form involves marketing on the move like moving billboards and road shows. The second type refers to marketing on a mobile phone like cell phone. Since the onset of millennium, mobile marketing though cell phone has become very popular. Short message service popularly known as SMS has made marketing by this method a lot easier.

There were some problems in the beginning as unwanted information was being sent to the people. Most of the SMS that were passed around was spam and it received negative media response in all parts of the world. This was because a sector of the advertisers bought list of mobile users and began sending them unsolicited messages. They were later stopped due to strict security measures and laws passed. Marketing industry recognized the potential of mobile marketing and utilized it to the full extent. The mobile service providers coded guidelines and laws. It then became a legal advertising channel. The Mobile Marketing Association and Interactive Advertising Bureau also have laid down guidelines for the proper functioning of mobile marketing.

Mobile marketing has become popular in Asia and Europe as it is a novel idea and in Europe alone hundreds of millions of pounds have been investing in SMS advertising. Now SMS has become the most famous part of mobile marketing. Because of the popularity of short codes, SMSing has become a lot easier. This has created a new approach to reach out to potential customers. Now mobile short codes are looked upon as mobile domain name, by many of the brands around the world, when the customers message the brand at any occasion.

In America, the first SMS short code campaign was started in 2002. SMS containing short codes are easier to send a message with complete information. Short codes are usually numbers that are assigned to mobile operators of a particular location, which they use for brand campaigning and other purposes. They are very small, like they contain only four to five words. These numbers are always under scrutiny by the service provider and each and every message is monitored to see that they do not go against the original service description.

Like opt-in emails, customers have to opt for SMSes. This is the biggest criterion, which the advertiser has to follow in order to send a promotional SMS. Some of the mobile operators ask for double opt-in form from the receiver. At the same time opting out is made easy for the customer. When the customer wishes to terminate receiving messages, they have to send STOP word by SMS. All these guidelines have been laid by the Mobile Marketing Association consumer best practice guidelines and it’s a compulsion to follow those by all the marketers who wish to do mobile marketing in America.

Now, service providers have started to provide the option of sending SMS to email addresses. Other than this, other services provided are mobile games, mobile tones etc., which are used for promotional purposes. This has lead to the invention of MMS or Multi-media Message Service, through which short promotional videos and animations can be send. Bluetooth is another good technology. It started in 2003, and many companies in Europe have found it useful. When a message is send via Bluetooth, the receiver should accept request from the sender. So, sending messages by this method is legitimate. The message transfer speed is high and is also a free service as it is a radio-based technology.

The method of sending SMS advertisement to mobile phone users based on their geographical location is known as Location based service. The customer is tracked via a GPS chip which is built-in the phone. Radiolocation signals from the nearest cell phone towers are used for this purpose.

Mobile marketing follows a very safe marketing strategy, as it is customer opted. The short message sent through this method is known as mobile originated or MO message. If the advertisement is done through a call, the call is known as mobile terminated or MT message. As there is a phenomenal increase in the number of mobile phone users, this kind of marketing is a sure hit.

Affiliate Marketing

Affiliate Marketing is a derivative of Internet marketing where the advertisement publisher gets paid for every customer or sales provided by him. Affiliate marketing is the basic for all other Internet marketing strategies.

In this type of marketing, affiliate management companies, in-house affiliate managers and third party vendors are effectively utilized to use E-mail Marketing, Search Engine Marketing, RRS Capturing and Display Advertising for the success of the product. The web traffic can be traced with the help of a third party or own affiliate programs. A lot of work is involved in this process. At first marketing by this method involved lots of spamming, false advertising, trademark infringement, etc. But, after the invention of complex algorithms and advance security this has been regularized to make it safer for doing business and shopping online. This even led to the better scrutinizing of the terms and conditions by the merchants. Affiliate marketing became more profiting with the opening of more opportunities but at the same time it also increased the competition in marketing.

Due to this pressure in house affiliate programs for merchants became a thing of the past and were replaced by out-sourced programs. The companies that offered this service have expert affiliate and network program managers who have various affiliate program management techniques. These affiliate networks have publishers associated with them who help them with the advertising part.

Affiliate marketing was started by cdnow.com who had music oriented websites. They placed list of music albums on their site and they paid others if they put those links in their websites when a visitor bought their album through their site. The first company to link with cdnow.com was Geffen Records. Two months later, Amazon was offered by a woman that she would sell Amazon’s books on her website and she should be paid a certain percentage in return if she sold Amazon’s books through her site. They liked the idea and started the Amazon associates program. It was more of a commission program where they received a commission if a visitor clicked their links and banners on other’s site and bought anything through it.

Since its invention, the affiliate network has been adopted by various businesses like travel, education, telecom, mobile, gaming, personal finance, retail, and subscription sites, the most common being adult and gambling sectors. In UK alone, affiliate marketing produced £ 2.16 billion.

The compensation methods used are Cost per sale (CPS), Cost per action (CPA), Cost per mile (CPM) and Cost per click (CPC). The first two are the more famous methods today. This is because in CPM and CPC, the visitor which turns up on a particular website might not be the targeted audience and a click would be enough to generate commission. CPS and CPA have a compulsion that the visitor not only clicks on the link but also buys something or signs up for some service after it which proves that he is among the targeted audience. Only in the above case the affiliate gets paid. So the affiliate should try to send as much targeted traffic as possible to the advertiser in order to increase his/her returns and for this reason affiliate marketing is also known as performance marketing because it totally depends on the performance of the affiliate. The affiliate team can be differentiated from a sales team from the nature of their jobs. The job of the affiliate team is to drag targeted traffic to a point and from that point it’s the job of the sales team to influence the visitor to buy the product or the service.

This is a very effective kind of method because the money is being paid only when results have been achieved. The publisher incurs all the cost except that of initial setup and development of the program, which is incurred by the merchant. Many businesses give credit to this method of marketing for their success.

Marketing and Sales: What is the difference?

Marketing and sales are one of the most important components of a business’s survival in the market. While both are dependent on each other many people confuse marketing with sales and vice-versa which is a big mistake. Marketing involves designing a product according to the needs of the market and customers, promoting the product through advertising etc. and setting up a competitive price for the product. Marketing is a platform which drives sales. While on the other hand the sales process is what you do to successfully sell a product and fetch a contract. Sales and marketing together is a part of selling and one cannot do without the other. They can also be called activities. The success of a business is critical to the success of these two important activities.

Marketing is the backbone of a company’s future and launching pad for the sales. While the marketing process encompasses the design of the product, advertising etc. the sales process is the execution of all the efforts which involves direct interaction with client either by in-person meeting or cold calls or by networking. But there is always an ongoing rivalry between the two, one claiming dominance over the other. The marketing people say they have an upper hand because they think it is they who designs the products, lays down the strategy and also develops tools essential for sales. They say sales are the outcome of marketing and thus should follow its directions. The sales people might not agree to this view and may be completely opposite in their opinion. They think that it is the sales people who actually sells a product and bring money to the business.

But many experts believe that marketing should play a pivotal role among the two. A successful marketing campaign makes sales easy and makes people believe that it is actually the sales people who are the dominant leaders. The most important role of marketing department is to create opportunities for the sales department. Marketing drives sales and sales drives companies’ success. Marketing is like a life support for sales, one who is constantly backing up the sales department and enabling them to successfully deliver the end product. There shouldn’t be a race to gain supremacy over another department but a race to win the market and customers working together.

Many businesses combine sales and marketing together but in reality they have different targets. While the sales department is interested in fulfilling the requirements of what the customer asked for, the marketing department is actually busy studying what the market demands. The goal of the marketing department is to foresee how the market will shape up in future. They should envision their product catering to the needs of the market for next few years and be ready to make design changes in their product accordingly.

It is very important that a company integrates their sales and marketing department in a well fashioned manner. It is the correct integration of these two important entities that fuels the growth of a company. The sale people should not be merely treated as the cash collectors. Each department has its own role and should go hand in hand in selling the product of the company and should be the foremost important criteria.